Tesco shoppers hit by grocery delivery payment issue

Tesco customers have reported problems making payments for shopping deliveries after an issue at the supermarket giant.

The UK's largest supermarket chain said it had now resolved the issue, which was first reported on Wednesday morning.

More than 200 people reported problems related to Tesco's platforms, according to tracking website DownDetector.

The company apologized for the issue, which it said “briefly” affected a small number of its customers.

It is understood that the issue affected a very small proportion of payments, both online and in some stores.

The vast majority of payments were processed normally.

Shoppers took to social media to report receiving messages from the retailer informing them that payments for grocery deliveries had failed.

Customers who received payment error messages said they also had trouble accessing the retailer's app to sort their payments.

An X user said: “Tesco, there seems to be a problem with your payment system.

“I received a message saying that payment for today's delivery could not be made.

“When I try to update payment details, the system does not work.

“I tried both on the web and the app, but no luck.”

A Tesco spokesperson said: “We have resolved an issue that briefly affected a small number of our customers this morning.

“We are sorry for the inconvenience.”

It comes days after thousands of Vodafone customers were left without internet access after a major outage affected their mobile and broadband services.

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