Atera is a Business Reporter customer.
In today's fast-paced digital landscape, organizations rely heavily on efficient IT workflows to ensure smooth operations. However, traditional IT workflows often fall short, burdened by high costs, staff shortages, burnout, repetitive tasks, and lack of time for strategic initiatives.
To address these challenges, AI-powered IT integration (AIT) has become a necessity. Like any game-changing technological innovation, the adoption of AI in the IT space is not a question of “if” but “when”, but as with all previous innovations, it is the pioneers who will have a competitive advantage, those who will have a competitive advantage. called edge.
The deteriorating state of today's IT workflows
It is undeniable that the state of current IT workflows is broken, presenting numerous challenges that hinder organizational efficiency.
a) Expensive maintenance of legacy systems: Organizations often find themselves allocating significant resources to maintaining outdated legacy systems, hindering innovation and diverting funds from strategic initiatives. 28% of teams have more than 6 months of technical debt and many teams have much more than that.
b) Insufficient staff to address the problems: With the increasing complexity of IT infrastructure, a shortage of trained IT professionals compounds the problem, leading to delays in problem resolution and reduced productivity.
c) Burnout and repetitive tasks: IT teams spend more than 20 hours a week on repetitive tasks such as patching, maintenance, permissions, and more, which not only decreases their job satisfaction but also prevents them from focusing on higher-value activities.
d) Lack of time for strategic initiatives: The continuous firefighting mode of IT departments leaves little room for proactive planning and strategic decision making, hampering organizational growth. In fact, 60% of teams spend more than 10 hours a week creating and maintaining scripts, which is equivalent to a financial quarter of work hours.
An efficient IT help desk makes other IT investments worthwhile
An efficient IT help desk plays a crucial role in maximizing the value of other IT investments within an organization. When your help desk runs smoothly and effectively, it ensures that employees have access to the support they need to resolve technical issues promptly.
Additionally, an efficient IT help desk can improve the overall user experience within the organization. When employees receive timely and effective support, they feel supported and valued by the IT department. This positive experience fosters a sense of trust in IT systems and encourages employees to fully utilize available resources. As a result, the organization can maximize the return on investment of its IT initiatives, as employees are more likely to adopt and leverage the technology to its full potential.
To scale IT services, organizations need an AI-first approach. Atera has introduced Atera Copilot and Autopilot for a new way of IT management. Technicians now get a productivity boost and can optimize their performance with Copilot at their side. They get an edge in troubleshooting by using real-time device diagnostics and AI-recommended actions. The Copilot makes them even better at what they are good at and allows them to quickly master what the AI has suggested. Reduce manual triage and resolve tickets 3x faster with Copilot's suggested solutions and recommendations.
Give your end users AI-powered helpdesk so they can spend time on what matters
AI has become a game-changer in the IT support services space, and Atera's IT management platform is at the forefront of this revolution. Empowering end users and employees with AI-powered IT helpdesk revolutionizes the way organizations handle technical support and improves the overall user experience. By leveraging the capabilities of artificial intelligence, organizations can provide self-service tools and knowledge bases that allow users to solve common IT problems independently. This not only reduces the burden on IT staff, but also allows employees to take control of their technology needs, leading to faster problem resolution and greater productivity.
One of the key benefits of Atera's AI-powered platform is the elimination of Tier 1 support. With the help of Atera Autopilot, end users can now troubleshoot Tier 1 issues independently, without the need for technical intervention. This not only allows users to resolve their issues quickly, but also frees up Tier 1 technicians to focus on more complex tasks, effectively transforming them into Tier 2 technicians. By upskilling these technicians with Atera's Copilot , they can now handle some Level 2 tasks with the help of AI, resulting in fewer tickets being escalated to IT managers.
The impact of Atera Autopilot and Copilot extends beyond technical support. With the elimination of Tier 1 support, IT managers have more time to invest in strategic initiatives such as ensuring cybersecurity, improving infrastructure, and eliminating technical debt. This shift in focus enables organizations to increase efficiency by 10x or more, resulting in significant cost savings and operational improvements.
The benefits of Action AI in IT management are far-reaching. Organizations using Atera's platform experience shorter service level agreements (SLAs), minimal or no downtime, smoother processes, and unsiloed access to data across the organization. This inter-organizational efficiency ultimately translates into profitability and cost savings.
Additionally, the improved efficiency and reduced manual work generated by AI-powered automation contribute to the well-being of IT professionals, leading to greater job satisfaction. Additionally, employees benefit from better IT service, resulting in happier, more productive work environments.
Future-proof your IT operations with Action AI
In conclusion, the future of IT operations lies in harnessing the power of Action AI. By adopting AI-powered technologies, such as Atera's IT management platform, organizations can future-proof their IT operations and stay ahead in today's rapidly evolving digital landscape.
From simple commands to complex workflows and automation, Action AI enables organizations to improve operational efficiency, improve service quality, reduce downtime, and accelerate decision-making processes.
By leveraging the capabilities of AI and automation, Atera's IT management platform revolutionizes the IT help desk landscape, enabling organizations to achieve new levels of efficiency and effectiveness.
Experience the power of Atera's AI-powered platform – sign up for your Free Trial today!
