The click and collection service in Marks & Spencer has finally been restored almost four months after the brand was hit by a great attack.
Online orders on the website and the company's mobile application were suspended on April 25, when contactless payments and click and collection systems stopped working in stores.
The retarding giant resumed online orders to the addresses after six weeks, but the click and collection service, which allows customers to order online and collect the items in an M&S store, was the last to restore.
The M&S website now states on a page about the cyber incident: “Our range of fashion, home and beauty is now available for home delivery to the United Kingdom, and flowers and gifts are now available for home delivery to England, Scotland and Wales.
“Click and collection is now available for online orders.”
The retailer has not yet commented on the cause of the delay.
Click and collect depends on the integration between online order platforms, inventory management, payment systems and logistics in the store, The times reported. It is believed that Cyberattack interrupted these systems, which makes it difficult for M&S to click and collect again.
The attack, which began at the end of April, left M&S unable to receive online orders for more than six weeks.
M&S estimates that the attack will cost around 300 million in lost profits, but hopes to recover halfway through cost management, insurance and other measures.
The incident led to the theft of personal data of customers, which potentially includes names, email addresses, postal addresses and birth dates.
Piracy groups called Dragonforce and the scattered spider have connected with the attack.
Marks & Spencer President Archie Norman, speaking in a business and trade selection committee in July, said “it was not an exaggeration to describe it as a traumatic.” He added: “We are still in the rebuilt mode and we will be for some time.”
He said that the terrible experience was “like an out -of -body experience” and that he had not experienced “nothing like this” before “in his extensive time working in the corporate world.
“It is fair to say that everyone experienced it, like our colleagues from the ordinary store who work in a way they had not worked for 30 years, working extra hours just to try to keep the show along the way,” he said.
“For a week probably the cyber team did not sleep, or three hours per night.”
